Terms of service
TERMS OF SERVICE
Last updated: August 26, 2026
OVERVIEW
This website is operated by ORENZO. Throughout the site, the terms “we,” “us,” and “our” refer to ORENZO. ORENZO offers this website, including all information, tools, products, and services available through this site, to you conditioned upon your acceptance of the terms, conditions, policies, and notices stated here.
By visiting our website, purchasing from us, or otherwise using our services, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein or made available by hyperlink.
These Terms apply to all users of the site, including browsers, customers, and others who access or use the Service.
Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you should not access the website or use the Service.
Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.
1. ACCESS AND ACCOUNT
By using our Service, you represent that you are at least the age of majority in your jurisdiction or that you have obtained any consent required by applicable law.
You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.
You agree to provide accurate, current, and complete information when creating an account, placing an order, or otherwise interacting with our Service.
We reserve the right to restrict or terminate access to the Service where permitted by law if these Terms are violated or the Service is used fraudulently or unlawfully.
2. OUR PRODUCTS
We make reasonable efforts to display our products, colors, images, measurements, descriptions, and specifications as accurately as possible.
However, the appearance of colors and products may vary depending on your device, screen settings, lighting, manufacturing variations, and other factors.
Measurements provided in our Size Guide are intended as guidance. Minor variations may occur between products or production batches.
Products may be available exclusively online and may have limited quantities.
We reserve the right to modify or discontinue products and to limit quantities available for purchase, subject to applicable law.
3. ORDERS
Submitting an order constitutes an offer to purchase the selected products.
Receipt of an order confirmation does not necessarily constitute our final acceptance of your order. We reserve the right, where permitted by law, to accept, decline, or cancel an order for legitimate reasons, including suspected fraud, payment authorization issues, pricing errors, stock availability, or shipping restrictions.
If we cancel an order after payment has been successfully processed, the applicable amount will be refunded to the original payment method.
You are responsible for ensuring that all order, billing, shipping, and contact information provided is accurate and complete.
4. PRICES AND BILLING
Prices displayed on our website may vary depending on your selected market, currency, promotions, and applicable taxes.
We reserve the right to change product prices at any time without prior notice. Changes will not affect orders already accepted except where permitted or required by law.
You agree to provide current, complete, and accurate billing and payment information for all purchases.
Applicable shipping charges, taxes, duties, or other fees will be displayed or communicated where required.
5. SHIPPING AND DELIVERY
Available delivery methods, estimated delivery times, and shipping charges are provided on our Shipping & Delivery page and, where applicable, during checkout.
Delivery estimates are provided in business days and are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Delivery may be affected by customs processing, carrier delays, severe weather, public holidays, high-demand periods, or circumstances beyond our reasonable control.
You are responsible for providing an accurate and complete delivery address.
Please refer to our Shipping & Delivery Policy for further information.
6. INTELLECTUAL PROPERTY
All content available through the ORENZO website, including trademarks, logos, product photography, graphics, designs, text, layouts, videos, and other materials, is owned by, licensed to, or otherwise lawfully used by ORENZO and is protected by applicable intellectual property laws.
You may access the website for personal, non-commercial use.
You may not reproduce, copy, distribute, modify, sell, exploit, publish, or commercially use our content without prior authorization, except as permitted by applicable law.
7. OPTIONAL TOOLS
We may provide access to third-party tools that we do not monitor or control.
Access to such tools may be provided “as is” and “as available” without warranties, representations, or conditions from us regarding those third-party tools, except where liability cannot legally be excluded.
Your use of optional third-party tools is at your own discretion and subject to any applicable third-party terms.
8. THIRD-PARTY LINKS
Our Service may contain links to websites, services, or resources operated by third parties.
We are not responsible for the content, accuracy, policies, security, or practices of third-party websites that we do not control.
You should review the applicable third party's policies and terms before engaging in transactions with them.
9. RELATIONSHIP WITH SHOPIFY
ORENZO uses Shopify to power our online store and facilitate the provision of the Service.
However, purchases made through our store are transactions between you and ORENZO unless expressly stated otherwise.
Shopify is not the seller of products offered by ORENZO and is not responsible for fulfilling our orders, handling our products, or providing ORENZO customer service.
Your use of certain Shopify-powered features may also be subject to Shopify's applicable terms and privacy practices.
10. PRIVACY POLICY
Your privacy is important to us.
Our collection, use, disclosure, and handling of personal information is described in our Privacy Policy.
By using our Service, you acknowledge that your personal information may be processed as described in that policy and as otherwise permitted or required by applicable law.
11. FEEDBACK
If you submit ideas, suggestions, reviews, proposals, or other feedback to us, you grant us permission to use such feedback for legitimate business purposes, subject to applicable law and our Privacy Policy.
You represent that content you submit does not violate the rights of another person, including intellectual property, privacy, or other legal rights.
We are not obligated to use feedback submitted to us.
12. ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, availability, or other information.
We reserve the right to correct errors, update information, or cancel affected orders where legally permitted.
If an order is cancelled after payment due to an error, we will refund the applicable amount to the original payment method.
13. PROHIBITED USES
You may not use the website or Service:
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For unlawful or fraudulent purposes;
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To violate applicable laws or regulations;
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To infringe intellectual property rights;
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To transmit malicious code, viruses, or harmful technologies;
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To collect or track personal information unlawfully;
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To interfere with the security or operation of the Service;
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To impersonate another person or provide materially false information;
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To attempt unauthorized access to our systems;
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To engage in scraping or automated extraction where prohibited by law or these Terms;
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To use the Service in a manner that harms ORENZO, our customers, or third parties.
We may suspend or terminate access for violations of these restrictions where permitted by law.
14. AGENTS
We may use third-party service providers, contractors, fulfillment partners, carriers, payment providers, technology providers, and other agents to assist us in operating our business and providing the Service.
These parties may perform services on our behalf subject to applicable contractual and legal requirements.
Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between you and ORENZO.
15. TERMINATION
These Terms remain effective unless terminated by you or us.
You may stop using our Service at any time.
We may suspend or terminate your access where permitted by law if we reasonably believe you have violated these Terms, engaged in fraud or abuse, or used the Service unlawfully.
Obligations and liabilities that by their nature should survive termination will remain effective after termination.
16. DISCLAIMER OF WARRANTIES
We aim to provide a reliable and high-quality Service, but we cannot guarantee that access to our website will always be uninterrupted, timely, secure, or error-free.
Except for warranties, guarantees, or rights that cannot lawfully be excluded, the Service is provided on an “as is” and “as available” basis.
Nothing in these Terms excludes any statutory consumer guarantees or other rights that cannot legally be excluded.
17. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, ORENZO and its service providers will not be liable for indirect, incidental, special, or consequential losses arising from your use of the Service.
Nothing in these Terms limits or excludes liability where doing so would be unlawful, including any rights or remedies available under mandatory consumer protection laws.
18. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold ORENZO harmless from third-party claims, liabilities, damages, and reasonable costs arising directly from your unlawful use of the Service, material breach of these Terms, or infringement of another party's rights.
This provision does not apply to the extent a claim results from ORENZO's own unlawful conduct or where such indemnification is prohibited by law.
19. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.
The remaining provisions will continue in full force and effect.
20. WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with the policies and other terms posted on our website that apply to the Service, constitute the agreement between you and ORENZO concerning your use of the Service.
Any ambiguities in these Terms will not automatically be interpreted against the drafting party.
21. ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without our prior written consent where such restriction is permitted by applicable law.
We may assign or transfer our rights and obligations as part of a merger, acquisition, corporate restructuring, sale of assets, or other legitimate business transaction, subject to applicable law.
22. GOVERNING LAW
These Terms and any separate agreements through which we provide the Service will be governed by the laws applicable to ORENZO's business operations, without limiting any mandatory consumer rights you may have under the laws of your place of residence.
Nothing in these Terms is intended to deprive consumers of protections that cannot lawfully be waived or excluded.
23. HEADINGS
The headings used in these Terms are included for convenience and readability only and will not limit or otherwise affect the interpretation of these Terms.
24. CHANGES TO TERMS OF SERVICE
We may update these Terms from time to time to reflect changes to our Service, business practices, legal requirements, or other operational needs.
The latest version will always be available on this page.
Where required by applicable law, we will provide appropriate notice of material changes.
Your continued use of the Service after updated Terms become effective constitutes acceptance of those changes to the extent permitted by applicable law.
25. CONTACT INFORMATION
Questions regarding these Terms of Service may be directed to:
ORENZO Customer Care
Email: customer.orenzo@outlook.com
Phone: +61 488 859 999
Business Address
ORENZO
86 Liverpool Road
Summer Hill, NSW 2130
Australia
The address above is provided for business correspondence and administrative purposes. It is not a retail store or customer return location.
For returns, please follow the instructions provided in our Return & Refund Policy before sending any products.