Shipping policy
SHIPPING & DELIVERY
At ORENZO, we aim to make every delivery simple, reliable, and transparent. We offer a range of delivery options so you can choose the service that best suits your needs.
DELIVERY OPTIONS
Australia · United States · United Kingdom
Essential Delivery — FREE
Estimated delivery: 6–12 business days
Standard Delivery — US$4.99
Estimated delivery: 5–8 business days
Priority Delivery — US$9.99
Estimated delivery: 3–6 business days
Express Delivery — US$14.99
Estimated delivery: 2–4 business days
International
Essential Delivery — FREE
Estimated delivery: 8–15 business days
Standard Delivery — US$6.99
Estimated delivery: 6–10 business days
Priority Delivery — US$11.99
Estimated delivery: 4–7 business days
Express Delivery — US$19.99
Estimated delivery: 3–5 business days
Delivery options available for your destination will be displayed at checkout.
ORDER PROCESSING
Orders are processed Monday through Friday, excluding public holidays.
Once your order has been confirmed, it will be prepared for dispatch. During periods of high demand, promotional events, or holidays, processing may take slightly longer.
Once your order has shipped, you will receive a shipping confirmation email with tracking information where available.
ORDER TRACKING
Once your order has been dispatched, tracking details will be sent to the email address provided at checkout.
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
INTERNATIONAL DELIVERY
ORENZO ships to selected destinations worldwide.
International delivery times may vary depending on the destination, local carrier networks, customs procedures, and other circumstances outside our control.
Available shipping methods and applicable charges will be displayed at checkout before payment.
CUSTOMS, DUTIES & TAXES
International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping fee.
ORENZO does not control customs charges or processing times.
DELIVERY ESTIMATES
All delivery times shown are estimates and are calculated in business days from the applicable processing or dispatch stage.
Delivery may occasionally take longer due to customs clearance, carrier disruptions, severe weather, peak shopping periods, public holidays, or other circumstances beyond our reasonable control.
DELIVERY ADDRESS
Please ensure that your shipping address and contact information are complete and accurate before placing your order.
Once an order has entered processing or has been dispatched, we may not be able to change the delivery address.
ORENZO cannot be responsible for delivery issues resulting from incorrect or incomplete information provided at checkout.
DELAYED OR LOST ORDERS
If your order has not arrived within the estimated delivery period, please check your tracking information first.
If there has been no tracking update for an extended period or you believe your parcel may be lost, contact our Customer Care team at customer.orenzo@outlook.com with your order number.
We will work with the carrier to investigate the shipment and determine the appropriate next steps.
MULTIPLE SHIPMENTS
In some cases, items within the same order may be fulfilled separately and arrive in more than one shipment.
If your order is divided into multiple shipments, you may receive separate tracking information for each parcel. There will be no additional shipping charge solely because an order is shipped separately.
NEED HELP?
For questions regarding shipping, tracking, or delivery, please contact:
ORENZO Customer Care
customer.orenzo@outlook.com
Please include your order number when contacting us so we can assist you as quickly as possible.