Privacy policy
PRIVACY POLICY
Last updated: August 26, 2026
At ORENZO, we respect your privacy and are committed to handling your personal information responsibly and transparently.
This Privacy Policy describes how ORENZO (“ORENZO,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes your personal information when you visit, use our services, make a purchase from orenzoco.com, communicate with us, or otherwise interact with ORENZO (collectively, the “Services”).
Our online store is powered by Shopify, which enables us to provide our ecommerce Services to you.
Please read this Privacy Policy carefully. By using the Services, you acknowledge the practices described in this Privacy Policy, subject to your rights under applicable law.
1. PERSONAL INFORMATION WE COLLECT OR PROCESS
The personal information we collect depends on how you interact with ORENZO and the Services.
Personal information may include:
Contact Information
Your name, email address, telephone number, billing address, shipping address, and other contact details.
Order Information
Products purchased, order details, transaction history, returns, refunds, exchanges, shipping information, and order-related communications.
Account Information
Username, password, account preferences, saved addresses, and other information associated with your customer account.
Payment Information
Payment method details and transaction information necessary to process your purchase. Payments may be processed by Shopify and other authorized payment providers. ORENZO does not necessarily receive or store complete payment card information.
Shopping Information
Products you view, add to your cart, save, purchase, return, or otherwise interact with.
Customer Support Information
Information you provide when contacting Customer Care, including the content of messages, requests, complaints, or other correspondence.
Device and Usage Information
Information about how you access and use our Services, including device type, browser, IP address, network information, cookie identifiers, and interactions with our website.
Marketing and Communication Preferences
Your preferences regarding promotional emails, advertising, and other communications where applicable.
2. SOURCES OF PERSONAL INFORMATION
We may collect personal information:
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Directly from you, including when you place an order, create an account, contact Customer Care, subscribe to communications, or otherwise provide information to us.
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Automatically through the Services, including through cookies and similar technologies when you visit or interact with our website.
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From our service providers, including Shopify, payment processors, fulfillment providers, shipping carriers, analytics providers, and technology providers.
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From advertising and marketing partners, where permitted by applicable law.
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From other third parties, where they are legally permitted to provide the information to us.
3. HOW WE USE YOUR PERSONAL INFORMATION
We may use personal information to:
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Process, manage, fulfill, and deliver orders;
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Process payments, refunds, and returns;
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Create and manage customer accounts;
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Provide order confirmations and delivery updates;
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Provide customer service and respond to enquiries;
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Detect, investigate, and prevent fraud, misuse, and security incidents;
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Maintain and improve our website, products, and Services;
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Personalize your shopping experience;
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Understand how customers interact with our Services;
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Send marketing and promotional communications where permitted;
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Measure and improve advertising and marketing activities;
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Comply with applicable legal and regulatory obligations;
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Enforce our Terms of Service and other policies; and
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Protect the rights, safety, security, and property of ORENZO, our customers, and others.
Where required by applicable law, we process personal information based on an appropriate legal basis, such as performance of a contract, legitimate interests, compliance with legal obligations, or consent.
4. COOKIES AND SIMILAR TECHNOLOGIES
Like many websites, we and our service providers may use cookies, pixels, tags, and similar technologies to operate and improve the Services.
These technologies may be used to:
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Remember your preferences;
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Maintain shopping cart functionality;
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Authenticate users;
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Understand website performance and usage;
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Improve functionality and customer experience;
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Prevent fraud and enhance security; and
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Support analytics, advertising, and marketing activities.
You may be able to manage certain cookie preferences through your browser settings or any privacy controls made available on our website.
Blocking certain cookies may affect the functionality of some parts of the Services.
5. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information where reasonably necessary to operate our business and provide the Services, including to:
Shopify
Our ecommerce platform provider, which processes information to enable and improve our online store and related Services.
Payment Providers
Organizations that securely process payments, refunds, and related transactions.
Fulfillment and Shipping Partners
Warehouses, fulfillment providers, logistics companies, and carriers involved in processing and delivering your order.
Technology and Service Providers
Providers supporting website hosting, analytics, security, customer service, communications, data storage, and other business functions.
Marketing and Advertising Partners
Where permitted by applicable law and consistent with your applicable privacy choices.
Professional Advisers
Lawyers, accountants, auditors, insurers, and other professional advisers where reasonably necessary.
Government and Regulatory Authorities
Where disclosure is required by applicable law, regulation, legal process, or lawful governmental request.
We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.
We do not disclose personal information merely for purposes unrelated to operating our business or providing the Services.
6. RELATIONSHIP WITH SHOPIFY
Our online store is powered by Shopify.
Shopify may collect and process personal information about your access to and use of the Services to provide and improve the ecommerce platform, process transactions, support security and fraud prevention, and provide other functionality.
Information you submit through our Services may be transmitted to and processed by Shopify and other service providers located in countries other than your own.
Depending on how you interact with Shopify-powered features, Shopify may process certain personal information according to its own privacy practices.
7. THIRD-PARTY WEBSITES AND LINKS
Our Services may contain links to websites or services operated by third parties.
If you follow a third-party link, you should review that third party's privacy and security policies.
ORENZO is not responsible for the privacy practices, security, accuracy, or content of third-party websites or services that we do not control.
Information you provide directly to third parties is governed by their respective privacy policies and terms.
8. CHILDREN'S DATA
Our Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.
If you are a parent or legal guardian and believe that a child has provided personal information to us improperly, please contact us.
Where appropriate and legally required, we will take reasonable steps to delete the relevant information.
9. SECURITY AND RETENTION
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to maintain your account, provide the Services, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.
Retention periods may vary depending on the type of information and applicable legal requirements.
10. YOUR RIGHTS AND CHOICES
Depending on where you live, you may have certain rights regarding your personal information.
These may include the right to:
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Request access to personal information we hold about you;
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Request correction of inaccurate information;
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Request deletion of certain personal information;
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Request restriction of certain processing;
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Object to certain processing;
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Request portability of certain information;
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Withdraw consent where processing is based on consent;
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Opt out of certain marketing communications;
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Manage certain advertising or cookie preferences; and
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Appeal certain decisions regarding a privacy request where applicable.
These rights are subject to applicable laws, limitations, and exceptions.
We may need to verify your identity before processing certain requests.
You will not be discriminated against for exercising privacy rights available to you under applicable law.
11. MARKETING COMMUNICATIONS
If you receive promotional emails from ORENZO, you may unsubscribe at any time using the unsubscribe link provided in the communication.
Even if you opt out of promotional communications, we may still send non-promotional messages necessary to manage your orders, account, transactions, customer service requests, or other aspects of our relationship with you.
12. YOUR PRIVACY CHOICES
Depending on your location, you may have additional choices regarding the use or disclosure of personal information for targeted advertising, cross-context behavioral advertising, or similar activities.
Where required, we will provide mechanisms through which you can exercise applicable privacy choices.
Certain browser-based privacy signals may also be recognized where required by applicable law and supported by our Services.
13. INTERNATIONAL TRANSFERS
Because ORENZO operates an online store and works with service providers supporting customers in different countries, personal information may be processed or stored outside the country where you live.
Those countries may have data protection laws that differ from those in your jurisdiction.
Where required by applicable law, we use appropriate safeguards or recognized legal mechanisms for international transfers of personal information.
14. COMPLAINTS
If you have concerns about how we handle your personal information, please contact us using the information below.
We will review privacy-related enquiries and complaints and respond as required by applicable law.
Depending on where you live, you may also have the right to lodge a complaint with your local data protection or privacy authority.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our business practices, Services, technology, legal requirements, or other operational reasons.
When we update this Privacy Policy, we will post the revised version on this page and update the “Last updated” date where appropriate.
Where required by applicable law, we will provide additional notice of material changes.
16. CONTACT
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact:
ORENZO Customer Care
Email: customer.orenzo@outlook.com
Phone: +61 488 859 999
Business Address
ORENZO
86 Liverpool Road
Summer Hill, NSW 2130
Australia
The address above is provided for business and administrative correspondence and is not a retail store or customer return location.
For order returns, please follow the instructions provided in our Return & Refund Policy before sending any products.